<aside> ⚠️ In the case a tech issue prevents you from conducting a lesson, you must:
Even if we are not able to respond to your report immediately, this will ensure that we have a record to which we can refer in order to determine the origin of the issue, your Star-Strike Status, Promotion Points, and compensation accordingly.
First, make sure that you're accessing the site under ideal conditions. We recommend that you:
Make sure you are accessing the Ringle Tutor portal as opposed to the student side.
If you see social login options at the bottom, you are on the student’s side:
Check your WiFi is working & diagnose connectivity issues
Ensure your firewall or antivirus software isn’t blocking access to Ringle
Use Google Chrome
Clear your browser cache and cookies
Use an Incognito window
If you experience a tech issue during a lesson, you must leave us a note via the in-lesson “Help” button within the first 5 minutes of the lesson’s scheduled start time.
The Help button is available in the upper corner of the lesson space. While this Help chat is not live, it is our first point of reference when reviewing these tech issues.
Click on the toggle to expand each section:
Email us at [email protected] or use the on-site Chat function by selecting the “Tech Issues 🟠” option and following the prompts
Describe the tech issue you experienced in detail, and provide a timestamped screen recording or screenshot of what you are seeing on your end.